Founded in 2000, www.thefreemason.com started as a home business supplying Freemasons throughout the world with quality regalia, books and accessories.

Today, the company has become the fastest growing masonic retailer in the world. With over 6,000 customers, we operate a highly successful website with 5 million hits per month, have opened our first retail showroom and produce regular printed mail order catalogues.

We really appreciate your custom, here are a few reasons to buy from us.

Occasionally we may supply a product which may appear slightly different to the image on our website, but can assure all of our customers that such practice occurs only if the substitution is with a product of at least equal specification and/or quality.

The founders and management of this website regularly write for the leading international Masonic magazine, Freemasonry Today.

Company details
If you need to reach us, please email us at sales@thefreemason.com, alternatively, you can call on 0844 804 0352 (International callers +44 (0) 844 804 0352) or write to us at:

The Freemason Ltd
Central Building
Worcester Road
Stourport On Severn
Worcestershire
DY13 9AS
United Kingdom

Personal callers welcome between:
9:00am 'till 12:30 & 1:30pm 'till 5:00pm Monday to Thursday
9:00am 'till 1:00pm on Friday.
9:00am 'till 12:00 noon on Saturday.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we will collect about you includes:

1. Your name
2. Address
3. Phone number
4. Email address

We also use technology to track the products you are adding to your shopping cart, prior to ordering. This is done by using a "cookie" which would be stored on your browser. The information collected in this way does not identify you personally. The information we hold will be accurate and up to date. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise disclosed. We analyse our website logs to constantly improve the value of the materials available. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

We may occasionally send you information about the latest web site events or offers. If you would like to opt out of receiving this information please note that all emails will have an unsubscribe option at the foot the email.

Any contract of sale will be deemed to have been concluded in the United Kingdom. Such contracts will be interpreted in all respects in accordance with the laws of England.

Shipping And Handling
All shipping is by First Class mail or Airmail for international customers.

Delivery Schedule
We will make every effort to despatch your goods as soon as we receive your order.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
All orders made from the United Kingdom or the European Union, 17.5% VAT (Sales Tax) is added to the price displayed. All other orders are VAT free and this is automatically adjusted at the checkout. It is the customer's responsibility to comply with any specific import law at the product destination and to pay any import duties or local taxes.

Guarantee
We guarantee your satisfaction.

You may return your goods within 30 days if faulty, you are unhappy with the quality or the product is different to what you ordered.

Please see "Returns Policy" for further details.

Offers & Promotions
The Freemason Ltd reserve the right to exclude certain items from offers and/or promotions. This is normally due to a product being offered as a service, such as the UGLE Book of Constitutions, certain rituals or where a product sale may relate to a charitable arrangement.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 - United Kingdom).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:
1. Your name
2. Address
3. Phone number
4. Email address

We also use technology to track the products you are adding to your shopping cart, prior to ordering. This is done by using a "cookie" which would be stored on your browser. The information collected in this way does not identify you personally.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at sales@thefreemason.com. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise disclosed. We analyses our website logs to constantly improve the value of the materials available. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

We may occasionally send you information about the latest web site events or offers.

Returns Policy
You may return your goods within 30 days if faulty, you are unhappy with the quality or the product is different to what you ordered. In cases where the rejection of the goods is due to a defect or discrepancy in the order, you will be entitled to a full refund or replacement including the cost of returning the goods to us. The faulty or damaged product must be returned before the refund or replacement can be issued.

In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, you will be entitled to a refund excluding the cost of postage and packing. Goods must be returned before the partial refund can be issued.

It is the Customer's responsibility to ensure returned goods are correctly packaged to prevent damage of goods. It is also advisable that you use a reputable delivery service that insures the goods and requires a signature on delivery.

For all bespoke and/or personalised items, i.e. where you are specifying your particular Rank or Province etc, you must ensure that the items you are ordering are correct and appropriate to your needs. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions. You must confirm your requirements before we commence with manufacture. Please allow up to 6 weeks for bespoke items. You will be notified if this timescale is to be extended.

Offers & Promotions
Where discounts are offered in a "Voucher" format, please note that they must not be used in addition to other online offers or promotions. We reserve the right to refund any transaction where any Voucher has been used in this way.

Purchase of alcohol
In accepting these terms and conditions, if you are purchasing alcohol, you are confirming that you are over the age of eighteen (or the stipulated age in the country of purchase) and legally allowed to purchase alcoholic drinks.

This website has hypertext links to other sites which are operated by other people.  By using these links you will be leaving thefreemason.com site and we therefore take no responsibility in respect of linked sites.  Care should be taken when using other sites where international consumer protection and regulatory regimes may differ. 

For all matters of Masonic regularity and/or recognition, you are directed to the Grand Secretary of your own Grand Lodge who will advise you of your Grand Lodge's position in this matter.  The nature of Masonic research and opinions can vary widely, and as such, thefreemason.com  in no way represents any research conclusions or opinions and/or user content displayed on this web site.

You must agree to the specific terms of use when using the library, forums, links and shopping sections of this site. You will be prompted to agree with those specific terms before use.