Our philosophy is to provide a simple, one-stop shop for all your Masonic requirements. We are committed to providing the greatest selection of Masonic products available and to make your online shopping experience as easy, enjoyable and secure as possible.

In the five years we have been in business we have become the worlds leading Masonic retailer on the internet and mail order, providing thousands of customers all over the world with hand embroidered regalia, manufacturerd to the highest standard, and an unrivalled range of books and rituals for the wide range of degrees and orders. We also supply Masonic jewellery, cases, furnishings and accessories.

Occasionally we may supply a product which may appear slightly different to the image on our website, but can assure all of our customers that such practice occurs only if the substitution is with a product of at least equal specification and/or quality.

Firstly, select the correct currency to which you are accustomed to. (Use the flag icons directly under the Shopping Basket on the left of the page).

To make a purchase, browse through our shopping pages, and click "add" for any items that you wish to buy and put them into the shopping basket. You can always discard any products later if you do not wish to purchase the item/s.

After you have finished your shopping session and are happy with the items in your basket, click on "Checkout", found in the Shopping Basket, and you will be asked for a few details that we need to be able to satisfy the order. These include the delivery address and payment preferences etc.

Complete the checkout procedure by following the instructions and by clicking "next" when appropriate. You will enter your payment details, which will be securely processed by Worldpay, our payment processing partners.

We accept credit card payments in British Pounds, US Dollar and the Euro currencies. We accept Visa, MasterCard, JCB and some debit cards if issued in the UK.

Once you have made your purchase we will confirm the details by email immediately, with an order reference number. You will also receive a receipt from Worldpay for the payment element of your order. Your account has now been created, making future purchases easy.

Customers may make purchases by cheque drawn in Sterling (GBP) on a UK bank, payable to www.thefreemason.com. Otherwise an International Money Order (IMO) should be sent for all other international customers with payment drawn in Sterling (GBP).

Account holders may choose to order 'on account'. You will be invoiced later for the items you have ordered.

You can track the status of your order at anytime by logging into your account.

Each order has a unique order number which enables you to view the full details of your order history and status. You can see exactly when the status of your order last changed and at what stage in the transaction your order is at.

My Account

You can check any order status, history or view stored shopping lists if you have previously ordered from us.

You also have the option to change your customer code to a more memorable code.

My Account

Guarantee
We guarantee your satisfaction. You have the right to cancel your order within 7 working days of receiving the goods.

You may return your goods within 30 days if faulty, you are unhappy with the quality or the product is different to what you ordered. In cases where the rejection of the goods is due to a defect or discrepancy in the order, you will be entitled to a full refund or replacement including the cost of returning the goods to us. The faulty or damaged product must be returned before the refund or replacement can be issued.

For all bespoke and/or personalised items, i.e. where you are specifying your particular Rank or Province etc, you must ensure that the items you are ordering are correct and appropriate to your needs. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions. You must confirm your requirements before we commence with manufacture. With regard to Foil Blocking on Regalia Cases, please note that personalisation is viewed as the case is lay flat.

Returns Policy
You may return your goods within 30 days if faulty, you are unhappy with the quality or the product is different to what you ordered. In cases where the rejection of the goods is due to a defect or discrepancy in the order, you will be entitled to a full refund or replacement including the cost of returning the goods to us. The faulty or damaged product must be returned before the refund or replacement can be issued.

In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, you will be entitled to a refund excluding the cost of postage and packing. Goods must be returned before the partial refund can be issued.

It is the customer's responsibility to ensure returned goods are correctly packaged to prevent damage of goods. It is also advisable that you use a reputable delivery service that insures the goods and requires a signature on delivery. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions.

For all bespoke and/or personalised items, i.e. where you are specifying your particular Rank, Province or bespoke sizes etc, we are unable to credit or offer refunds on these items.

When you make a purchase, thefreemason.com uses Worldpay, the worlds leading payment transaction processor, to process your credit card details. WorldPay uses state of the art security tools and techniques to ensure that you are protected against fraud. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer.

When you fill in the payment form and click the submit button, your details are not sent straight away. What actually happens is that a secure link is set up between your browser and WorldPay and an encryption code is requested and received, which then wraps the order and transaction details before leaving the your premises.

To ensure you receive the best possible service, we have a number of ways in which you can reach us. You may contact us in any of the following methods.

For order tracking, please click here to log in to your account and check any order status.

Telephone:
0870 922 0352
International callers (Outside UK) +44 (0) 870 922 0352
We offer a full telephone support between the hours of:
9.00am and 5.00pm Monday to Thursday
9.00am and 1.00pm Friday and
9.00am to 12.00 noon on Saturdays - GMT (UK, London)

An answering service is provided for messages, out of office hours.

Post:
www.thefreemason.com
Central Building
Worcester Road
Stourport On Severn
Worcestershire
DY13 9AS

Other:
Please use the contact form for all other enquiries