Firstly, select the correct currency to which you are accustomed to. (Use the flag icons at the bottom of the page).
To make a purchase, browse through our shopping pages and add any items that you wish to buy and put them into the shopping basket. You can always discard any products later if you do not wish to purchase the item/s.
After you have finished your shopping session and are happy with the items in your basket, click on "Checkout", found in the Shopping Basket, and you will be asked for a few details that we need to be able to satisfy the order. These include the delivery address and payment preferences etc.
Complete the checkout procedure by following the instructions and by clicking "next" when appropriate. You will enter your payment details, which will be securely processed by us using the latest encryption methods.
Once you have made your purchase we will confirm the details by email immediately, with an order reference number. Your account has now been created, making future purchases easy and you can track the status of your order online at any time.
Customers may also make purchases by cheque drawn in Sterling (GBP) on a UK bank, payable to The Feemason Ltd. Otherwise an International Money Order (IMO) should be sent for all other international customers with payment drawn in Sterling (GBP).
Account holders may choose to order 'on account'. You will be invoiced later for the items you have ordered.
You can track the status of your order at anytime by logging into your account.
Each order has a unique order number which enables you to view the full details of your order history and status. You can see exactly when the status of your order last changed and at what stage in the transaction your order is at. If you wish to contact us then simply click on the "Contact Us" button on the left of your screen, quoting your Order Number.
MANAGING YOUR ACCOUNT
You can check any order status, history or view stored shopping lists if you have previously ordered from us.
You also have the option to add other shipping or billing addresses which are more suitable for you.
You can login to your account here