GUARANTEE & RETURNS
We guarantee your satisfaction. Crest Regalia Ltd abides by The Consumer Protection (Distance Selling) Regulations 2000. The quality of our products is of the highest quality, however should you find that our service or products do not meet your expectations we are happy to refund or replace to your satisfaction.
You may return your goods within 90 days (30 days for publications and recorded media) if faulty, you are unhappy with the quality or the product is different to what you ordered. In cases where the rejection of the goods is due to a defect or discrepancy in the order, you will be entitled to a full refund or replacement including the cost of returning the goods to us. The faulty or damaged product must be returned before the refund or replacement can be issued.
In cases where the rejection is due to an incorrect order from the customer or to dissatisfaction, you will be entitled to a refund excluding the cost of postage and packing. Goods must be returned before the partial refund can be issued.
It is the customer's responsibility to ensure returned goods are correctly packaged to prevent damage of goods. It is also advisable that you use a reputable delivery service that insures the goods and requires a signature on delivery. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions.
For all bespoke and/or personalised items, i.e. where you are specifying your particular Rank or Province etc, you must ensure that the items you are ordering are correct and appropriate to your needs. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions.